Project Spotlight: Refracting Africa

Refracting Africa approached Captivate Designs with a critical goal: to create a website that looked as powerful and culturally rich as their curated group travel experiences. Built originally on Squarespace by the founder, the site lacked the professional edge and marketing structure needed to engage visitors and drive conversions. Captivate Designs stepped in to build a world-class web presence for Refracting Africa—one that amplifies their brand image, captivates attention, and makes visitors say "wow." From strategy to design execution, the new website showcases a bold, engaging platform that celebrates the brand's mission and invites travelers to connect deeply with African and diasporic heritage.

Before

After

Client:

Refracting Africa

Challenge:

Refracting Africa’s old website was built by the founder using a basic Squarespace template. While it got the business online, it failed to reflect the professionalism, experience, passion, and purpose behind the brand.

  • The bounce rate was high, with minimal visitor engagement
  • The design felt generic, offering no clear visual storytelling or brand positioning
  • Navigation lacked structure, and the content didn’t guide users effectively
The founder knew it was time for a website that would convert interest into action—one that made visitors feel confident, curious, and ready to explore.

Project Image

Our Approach:

Captivate Designs collaborated closely with Refracting Africa to create a website that would do more than look good—it needed to wow visitors, captivate attention, and position the brand as a premium, culturally rich experience provider.
Our goal was to design a site that was not only beautiful and professional, but also marketing-focused and built to convert. We emphasized clarity, compelling content, and functionality, aligning the site experience with Refracting Africa’s mission and the expectations of its audience.

Key Enhancements

  • Professional Design

    Custom, visually stunning, mobile-optimized design that grabs attention and boosts brand credibility

  • User-Friendly Layout

    Visual storytelling through curated images from past tours

  • Content Strategy

    Improved content hierarchy for easier navigation and engagement

  • Magnetic Messaging

    Marketing-driven content that resonates with ideal clients

  • Conversion Focused Features

    newsletter signup, booking form, and strategic calls to action

  • Mobile-Friendly Design

    Responsive layout optimized for mobile, tablet, and desktop viewing

The Result

The redesigned website has transformed Refracting Africa’s digital footprint:

  • Check Bounce rate decreased to 58.38%
  • Check Average time on site increased to 2 minutes and 19 seconds
  • Check The brand now conveys professionalism, trust, and cultural depth
  • Check Clearer structure and stronger visuals guide users to learn, engage, and book

This isn’t just a website redesign—it’s a strategic rebranding that makes a small business look and feel like a major force.

Project Details

  • Custom Web Design

    We designed a visually stunning, professional layout that aligns with Refracting Africa's mission and values.

  • Web Development

    Developed a seamless, intuitive user experience with structured navigation and clear pathways to explore content and improve the site experience.

  • Responsive Design

    Optimized the site for mobile, tablet, and desktop, ensuring accessibility across all devices.

  • Booking Form Integration

    Incorporated a custom booking form to streamline the customer journey.

  • Newsletter Signup

    Enabled lead capture with a clear, prominent subscription option.

  • Photo Enhancements

    Curated and edited high-quality visuals from past tours to reflect authentic brand storytelling.

  • Content Strategy

    Wrote marketing-driven content that educates, informs, and converts site visitors.

  • Analytics & Conversion Tracking

    Integrated Google Analytics and set up conversion tracking to measure user engagement and website performance.

WHAT OUR CLIENTS SAY

“I first connected with Nicole through a training session where she shared expert strategies for designing websites that actually speak to your customer base. As a relatively new business owner running a group travel company, I knew my existing Squarespace site wasn’t cutting it. The bounce rate was high, the site wasn’t holding people’s attention, and I just wasn’t seeing the engagement I needed to convert sales. Nicole helped me reimagine my website in a way that brought my brand to life. Using photos from past tours, she created a layout that was beautiful and also consistent with Refracting Africa's mission and values. She was incredibly patient and happy to complete any changes to the website to fit what I needed. I am ecstatic with the new digital home of Refracting Africa and can't thank Nicole enough for her redesign work. I highly recommend her.”

Nyamisi Muindi

Founder, Refracting Africa

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